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ABPMP International Certified Business Process Associate (CBPA) Exam Sample Questions (Q76-Q81):

NEW QUESTION # 76
Which statement is FALSE regarding Business Process Management (BPM)?

A. BPM includes modeling, analysis, design, implementation, and diagnosis of processes.
B. BPM is a deep understanding of end-to-end interactions between an organization and its customers.
C. BPM is supported by information technology (IT) tools which can be used for modeling, simulating, and automating business processes.
D. BPM deals with end-to-end processes.

Answer: B

Explanation:
Option C isfalsebecause BPM is notjustabout customer interactions-it encompasses abroader scope, including internal processes, support systems, governance, and performance across the organization. While customer interaction is important, BPM's scope iscomprehensive, managing all process types including primary, support, and management processes.
According to ABPMP CBOK v4.0:
"BPM is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization's strategic goals."
- Chapter 1, Introduction to BPM
Reference: ABPMP CBOK, Chapter 1 - Introduction to BPM

NEW QUESTION # 77
Which is the best description for a RACI chart?

A. A diagram that shows the structure of an organization, its job roles, and reporting relationship hierarchies
B. It shows the relationships of roles in a project database
C. A framework for assigning roles for a full strategic planning and management system
D. It describes responsibilities by role for communicating and completing tasks or deliverables for a project or business process

Answer: D

Explanation:
ARACI chart(Responsible, Accountable, Consulted, Informed) is aresponsibility assignment matrixused to clarifywho does whatin a process or project. It is a powerful tool forrole definition and communication, ensuring that there is no ambiguity regarding task ownership.
"A RACI matrix is a tool to define the roles and responsibilities for process tasks and deliverables. It prevents overlaps or gaps by assigning one or more roles to each activity using RACI codes."
- ABPMP CBOK, Chapter 9 - Process Organization
Typical RACI roles:
* Responsible: Who performs the task
* Accountable: Who owns the result
* Consulted: Who provides input
* Informed: Who needs updates
Reference: ABPMP CBOK, Chapter 9 - Process Organization

NEW QUESTION # 78
What is the purpose of process modeling?

A. To document what is necessary for making decisions about existing processes
B. To simplify the technical drawings of all the business process areas
C. To create a representation of the process that describes it accurately and sufficiently for the task at hand
D. To communicate to drive consensus on how the process is performed

Answer: C

Explanation:
The purpose ofprocess modelingis to create astructured representationof how work flowswithin a business.
This model supportsanalysis, communication, simulation, and redesign. It must beaccurate and sufficiently detailedto serve its intended purpose-whether it's improvement, automation, or compliance.
"A process model should represent the process with sufficient detail to support the objective at hand. The modeling effort must be based on the purpose, such as documenting for compliance or analyzing for optimization."
- ABPMP CBOK, Chapter 2 - Process Modeling
Process models also:
* Foster shared understanding
* Act as a foundation for transformation initiatives
* Serve as documentation for standardization and training
Reference: ABPMP CBOK, Chapter 2 - Process Modeling

NEW QUESTION # 79
What is the core responsibility of a process owner?

A. Oversight of people who execute one or more business processes
B. Overall accountability for one or more business processes
C. Managing employees in several functional areas of the organization
D. Oversight of team leaders from department or functional areas

Answer: B

Explanation:
Aprocess ownerholdsend-to-end accountabilityfor the design, performance, and improvement of a business process. They ensure the process aligns with business goals and are responsible for delivering its intended outcomes.
"The process owner is accountable for managing the process end-to-end, across departmental boundaries, ensuring performance meets business objectives."
- ABPMP CBOK, Chapter 9 - Process Organization
Reference: ABPMP CBOK, Chapter 9 - Process Organization

NEW QUESTION # 80
Which is one of the MOST frequent fears of operational managers in Business Process Management (BPM) projects?

A. Implementation of new technologies
B. Loss of power and control
C. Decrease of salaries
D. Threat of layoffs

Answer: B

Explanation:
One of the most cited concerns amongoperational managersduring BPM initiatives islosing authority or controlover their traditional domains, especially when processes becomecross-functionalor are governed by process owners.
"Managers may resist BPM due to the perceived threat of losing decision-making authority or control over operations as processes are realigned and cross-functional governance structures introduced."
- ABPMP CBOK, Chapter 9 - Process Organization
Mitigation includes:
* Clear communication of roles
* Engagement in design
* Reframing control as collaborative governance
Reference: ABPMP CBOK, Chapter 9 - Process Organization

NEW QUESTION # 81
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